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Attention Business and Cash Management Online Customers:

Please see below for instructions for your first-time login to the new system. NOTE: some business customers have had difficulty with their temporary passcode. If the temporary passcode procedure below doesn’t work using your Access ID and the last 4 digits of your company’s Tax ID (EIN), please try using your Access ID and the last 4 digits of your personal Social Security or Tax ID number.

Creating a New Permanent Passcode:

Once you've logged into the new system using your Access ID and temporary passcode, you will be prompted to create a new permanent passcode. Be sure to enter your temporary passcode on that screen, not your old online banking password. Then enter your new passcode, using these guidelines.

Online banking telephone support is available 24 hours, 7 days a week. When calling after hours, dial 877-802-1212 and select option #1.

Getting started with the new online banking system:

  1. “Login ID” is now called “Access ID” and “Password” is now called “Passcode”
  2. Your Login ID (now called Access ID) will change for most customers.
  3. All passwords have been reset. You have been assigned a temporary passcode to use the first time you login to the new system. See below for details on the temporary passcodes.
  4. Download a printable guide with full details about the conversion process (1.5MB PDF)

Other important things to know:

  • Your Login ID (now called Access ID) will change for most customers.
  • The first time you log in to the system, you will need to input a temporary passcode and then create a new passcode.
  • If you need assistance, please contact Customer Service at 877-802-1212. After hours telephone support is available 24 hours a day by calling 877-802-1212, and select option #2

For most customers, the Login ID (Access ID) has changed:

Access IDs are case sensitive. The actual letters, numbers and characters of your current Login ID will stay the same, but you MUST ENTER THE LETTERS AS ALL LOWERCASE. See the examples below.

Your password (passcode) has been reset:

The first time you access the system, you will be required to use a temporary passcode.

Your temporary passcode will be (1) your current login id (all lowercase) plus (2) the last four digits of your social security or tax id number*.

Consumer Billpay Example: Current Login ID: JohnDoe
Tax ID: 123-45-6789

NEW Access ID: johndoe
Temporary passcode: johndoe6789

 

Business Billpay Example:

Current Login ID: marydoe
*Business Tax ID: 12-3456789
*Personal Tax ID: 987-65-4321

NEW Access ID: marydoe
Temporary passcode: marydoe6789

*Some business and cash management customers have had difficulty using their business Tax ID with their temporary passcode. Instead, please try using the last 4 digits of your personal Social Security number.

Example:
Temporary passcode: marydoe4321

About passcodes:

  • The temporary passcode can only be used once.
  • Once you have successfully logged in, you will be prompted to change your temporary passcode.
  • New passcodes must be
    • at least 8 characters long,
    • must contain at least 1 numeric, 1 uppercase letter, 1 lowercase letter and 1 special character (such as symbols or punctuation), and
    • cannot be the same as your Access ID.
  • You will also be prompted to answer three security challenge questions

Quicken and QuickBooks users:

Quicken - Windows (24KB PDF)
QuickBooks - Windows (28KB PDF)

Special information for Cash Management administrators:

  • Login ID is now Access ID and password is now called passcode.
  • Cash Management administrators have a special rule for Access IDs and temporary passcodes:
    • The Access ID is the same as your old Login ID, converted to all lowercase (numbers or special characters are unchanged), plus the number "1".
    • The temporary passcode is the new access ID, with all letters entered in lowercase as described above, plus the number "1" followed by the last four numbers of the business Tax ID (EIN).
  • If your company has more than one administrator, please contact the Business Services department at 828-464-5620 for assistance.
  • See our Frequently Asked Questions for Cash Management

Cash Management Administrator Example:

Current Login ID: JUDYADMIN42
*Tax ID (EIN): 12-3456789
*Personal Tax ID: 987-65-4321

NEW Access ID: judyadmin421 (current Login ID, all lowercase, plus the number 1)
Temporary passcode: judyadmin4216789
(access ID plus the last four of the Tax ID or EIN)

*Some business and cash management customers have had difficulty using their business Tax ID with their temporary passcode. Instead, please try using the last 4 digits of your personal Social Security number.

Example:
Temporary passcode: judyadmin4214321

Important information for business billpay customers:

Additions or changes you have made to your account users between February 22nd and March 18th must be re-entered.

Important information for cash management customers:

  • Additions or changes made to your account users between February 22nd and March 18th must be re-entered.
  • Additions or changes to payees or recipients made between February 22nd and March 18th must be re-entered.
  • Companies with more than one administrator must contact the Business Services department BEFORE March 15th for assistance.
  • See our Frequently Asked Questions for Cash Management

View our video demo of cash management enhancements: