We are excited to announce a new mobile experience that includes the following upgrades:
The upgrade process will be straightforward, but there are few things we need you to know first.
If you currently use Touch ID or Face ID to login, the first time you open the new app you will have to use your Access ID and Passcode. If you do not know your Access ID or Passcode, we encourage you to call us at 877-802-1212 to have it reset before June 22.
After your app is updated, you will be able to set up your Touch ID or Face ID again to resume using this convenient and secure way to access your mobile banking.
Once the new app is released on June 22, 2021, the next time you launch the Peoples Bank iPhone app, the new app will automatically replace the old version if you have automatic updates enabled. Otherwise, you will need to go to the Apple App Store to manually update the app.
Android users will be required to remove the old application and download the new version from the Google Play Store once it’s available on June 22, 2021. You will be presented with new Terms & Conditions in order to use the newest Android application. Users who attempt to access the old application will receive the following message: “Our Mobile Banking solution has changed. Please check our website for more information.”
The Commercial Mobile App is being combined with our standard mobile app for a more unified experience. On June 22, 2021, these users will be required to delete the old commercial app from their device and download the new combined version from the Apple or Google Play app stores.