Mobile Banking Upgrade

Mobile Banking Upgrade

New apps are coming for iOS and Android

Our Mobile Banking application is being upgraded on June 22, 2021

We are excited to announce a new mobile experience that includes the following upgrades:

  • A modern design and interface
  • Now set up fixed recurring transfers right inside the app
  • Biometrics for Android & iPhone users (Touch ID and Face ID)
  • The same features and functions you use today, but with an updated user experience
Please take a moment to be sure we have your current email address on file.
Simply login to online banking by clicking the Login link at the top of this page, click the Welcome menu and select Change Contact Information. We will use that email address to communicate more information about the upgrade process.
If you have questions or concerns, please contact our Customer Service Center by calling 877-802-1212 or send an email to onlineservices@peoplesbanknc.com. Representatives are available Monday-Friday, from 8:00 A.M. until 6:00 P.M.

Upgrade Information

The upgrade process will be straightforward, but there are few things we need you to know first.

If you currently use Touch ID or Face ID to login, the first time you open the new app you will have to use your Access ID and Passcode. If you do not know your Access ID or Passcode, we encourage you to call us at 877-802-1212 to have it reset before June 22.

After your app is updated, you will be able to set up your Touch ID or Face ID again to resume using this convenient and secure way to access your mobile banking.

iPhone users:

Once the new app is released on June 22, 2021, the next time you launch the Peoples Bank iPhone app, the new app will automatically replace the old version if you have automatic updates enabled. Otherwise, you will need to go to the Apple App Store to manually update the app.

Android users:

Android users will be required to remove the old application and download the new version from the Google Play Store once it’s available on June 22, 2021. You will be presented with new Terms & Conditions in order to use the newest Android application. Users who attempt to access the old application will receive the following message: “Our Mobile Banking solution has changed. Please check our website for more information.”

Commercial Mobile App users:

The Commercial Mobile App is being combined with our standard mobile app for a more unified experience. On June 22, 2021, these users will be required to delete the old commercial app from their device and download the new combined version from the Apple or Google Play app stores.

Device Support

Minimum device requirements:
  • iPhone: iOS version 12.4.8 and above, iPhone version 6s and above
  • Android: version 9 and above
See below for instructions to find the version of your mobile device and operating system:

Android: https://support.google.com/android/answer/7680439?hl=en
iPhone: https://support.apple.com/en-us/HT201685

SMS/Text Banking

The shortcode used to send and receive SMS messages will also change on June 22, 2021. Due to laws that require users to manually opt-in to receiving text messages from a new number, you will have to re-enroll in the service through online banking. The new number and details about re-enrollment will be sent via email to registered SMS users. Enrollment in SMS banking does not require you to have the mobile app.