Customer Service | North Carolina Bank Support | Peoples Bank

Customer Service

Effective Thursday, January 6th, we have temporarily closed our lobbies and are serving our customers at Drive Thru windows until further notice.* With the spread of COVID-19 on the rise again in our area, we feel this is the safest decision for our staff, our customers and our community.

If you need to speak directly with one of our bankers, please call your local branch so that we can schedule an appointment or determine if we can meet your need remotely. Additionally, our ATMs, Online, and Mobile Banking are available 24/7 to assist with your banking needs. We apologize for any inconvenience.

*Lobbies at branches located in Cary, Raleigh and Cornelius that do not have Drive Thru windows will remain open as usual. We ask that you call ahead for an appointment so that we may maintain safe social distancing.

Contact Us

While most questions and comments can be resolved through email, call us at 828-466-1765 or 877-802-1212 if any of the following situations apply:

Issues that require immediate attention such as: 
  • lost or stolen items like credit cards, debit cards or checks
  • identify theft
  • fraudulent transactions
Issues that involve sensitive information such as: 
  • user names and passwords
  • account numbers and balances
  • transaction information
  • social security numbers
Replies come from onlineservices@peoplesbanknc.com. If using a spam blocker, you may need to add this address to receive our response.
 
Are you a Peoples Bank customer and enrolled in Online Banking? If “yes,” please login to Online Banking and send us a secure message. Click on the Messages icon and click the New Message button.
 

Questions & Comments

Use this form to send us questions, comments and feedback. Your correspondence will be directed to the most appropriate person and answered within one business day. For faster service, call us at 828-466-1765 or 877-802-1212.
 
Please do not use this form to send us confidential information such as account numbers, tax ID numbers or online banking login credentials. To communicate this type of information, login to online banking and use the secure messaging function, or call our service center at 877-802-1212.

24/7 Support

Online and Mobile Banking Support:
877-802-1212

Debit Card Support:
877-802-1212

Lost or Stolen ATM or Debit Card:
800-523-4175

Write to us:
Peoples Bank
PO Box 467
Newton, NC 28658

Routing Number:
053104869

Switching Banks


We’ve made it easy to switch your accounts to Peoples Bank. Once your new account is opened, get our easy-to-use switch kit and tell us about your bills and direct deposits. We’ll take care of the rest.

Download our switch kit
 

Bank Holidays

Martin Luther King, Jr. Day
Monday, January 17, 2022

Presidents’ Day
Monday, February 21, 2022

Memorial Day
Monday, May 30, 2022

Juneteenth National Independence Day
Monday, June 20, 2022

Independence Day
Monday, July 4, 2022

Labor Day
Monday, September 5, 2022

Columbus Day
Monday, October 10, 2022

Veterans Day
Friday, November 11, 2022

Thanksgiving Day
Thursday, November 24, 2022

Christmas Day
Monday, December 26, 2022

FAQs

If you have a question in your head that begs asking, check out our popular FAQs. If we haven't answered it yet, give us a call or stop in. 

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