Customer Service

The URL for our online banking platform has changed from to After logging into online banking, you will now see instead of in the address bar of your internet browser. For a better experience, please note the following tips:
  • Update your password manager. If you use a password manager, you may need to update the domain name associated your online banking login from to Click here for assistance with updating your password information (PDF download).
  • Update your bookmarks. If you access online banking with a bookmark or favorite to a page at, please update it to our home page at 

Contact Us

While most issues and complaints may be answered via email, please contact us at 828-466-1765 or 877-802-1212 if any of the following apply:
  • Lost or stolen credit cards, debit cards, and checks.
  • Suspected identity theft and fraudulent transactions.
  • Issues involving sensitive information such as user names, passwords, account numbers, transaction details, and social security numbers.
Replies are sent from If you have a spam blocker, you may need to add this address to receive our response.
Are you a Peoples Bank customer enrolled in online banking? If so, please log in to Online Banking and send us a secure message. Click on the envelope icon, then the New Message button.


Questions & Comments

Fill out this form to ask us anything or share your thoughts. We'll make sure your message gets to the right person and you can expect a response within one business day.

Please do not use this form to send us confidential information such as account numbers, tax ID numbers or online banking login credentials. To communicate this type of information, login to online banking and use the secure messaging function, or call our service center at 877-802-1212.

24/7 Support

Online and Mobile Banking Support:

Debit Card Support:

Lost or Stolen ATM or Debit Card:

Credit Card Support or to Report a Lost or Stolen Credit Card:

Write to us:
Peoples Bank
PO Box 467
Newton, NC 28658

Routing Number:

Switching Banks

We’ve made it easy to switch your accounts to Peoples Bank. Once your new account is opened, get our easy-to-use switch kit and tell us about your bills and direct deposits. We’ll take care of the rest.

Download our switch kit

Bank Holidays

New Year’s Day
Monday, January 1, 2024

Martin Luther King, Jr. Day
Monday, January 15, 2024

Presidents’ Day
Monday, February 19, 2024

Memorial Day
Monday, May 27, 2024

Juneteenth National Independence Day
Wednesday, June 19, 2024

Independence Day
Thursday, July 4, 2024

Labor Day
Monday, September 2, 2024

Columbus Day
Monday, October 14, 2024

Veterans Day
Monday, November 11, 2024

Thanksgiving Day
Thursday, November 28, 2024

Christmas Eve
Early closing at 2:00 PM Tuesday, December 24, 2024

Christmas Day
Wednesday, December 25, 2024

For holidays falling on a Saturday, per the Federal Reserve, we will be open the preceding Friday. For holidays falling on Sunday, we will be closed the following Monday.


If you have a question in your head that begs asking, check out our popular FAQs. If we haven't answered it yet, give us a call or stop in. 

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