Changes to e.Statements as of July 18, 2023

Welcome to Electronic Document Delivery

Changes to our e.Statements system

On July 18, 2023 we said goodbye to the old e.Statements system. Electronic account statements are only accessible from the Documents tab in online banking.
  Online banking home screen showing Documents tab in menu bar

What’s new for e.Statements

  • The e.Statements screen has a new look and feel
  • Loan statements and certain account notices are now available online (opt-in is required to receive these additional documents)
  • Going forward, we will have the ability to deliver additional documents and notices electronically

What didn’t change

  • Statements are still accessed by logging into online banking
  • Email notifications will continue to be sent when a new statement is available
  • You’ll still be able to change your preference online to receive either electronic or paper statements*

Enrollment process

If you were already enrolled in e.Statements, you automatically have access to the new Electronic Documents system. The first time you access the system you will be prompted to acknowledge an updated Consent to Delivery of Electronic Documents. You will also be prompted to confirm that you are able to download and open an Adobe Acrobat PDF document on your computer.

In addition to regular bank statements, the new Electronic Documents system includes loan statements and certain account notices. When you first access the new Electronic Documents system you’ll be given the option to opt-in to these additional documents.

Note about pop-up windows

The Electronic Documents page will open in a new browser window. Some browsers may block it as a "pop-up" window. Click here for assistance with allowing pop-up windows in the major internet browsers (PDF download).

We’re here to help

If you have any questions about enrolling for Electronic Documents or the transition to the new system, please contact our Customer Service Center.
*There may be a fee associated with receiving paper statements.